What Dresses And Cruises Have In Common

Richard Fain, Chairman and former CEO of Royal Caribbean Group, has authored a new book entitled “Delivering the Wow” that discusses the drivers of culture that can catalyze ground breaking and enduring success in business, using stories and examples from Royal Caribbean to underscore his lessons. The title of this blog is a quote excerpted straight from the text of this book and it perfectly describes the necessity for independent travel advisors in the cruise industry.